Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with The Jersey Room.

We are committed to delivering your order safely and efficiently anywhere in South Africa.

Free Nationwide Delivery

The Jersey Room offers FREE delivery on all orders within South Africa.

There are no additional shipping charges at checkout. The price displayed on our website is the final price you pay.

Order Processing

All orders are processed once payment has been successfully received and verified.

Please allow 1–3 business days for order processing before dispatch.

Orders are not processed on weekends or public holidays.

Estimated Delivery Times

Once dispatched, estimated delivery times are:

  • Major cities: 3–7 business days

  • Regional areas: 5–10 business days

  • Remote locations: 7–12 business days

Please note that these timeframes are estimates and may vary depending on courier operations and delivery location.

Order Tracking

Tracking information will be provided where available once your order has been dispatched.

Customers are responsible for ensuring that their delivery address and contact details are accurate at the time of purchase.

Delivery Delays

While we strive to deliver all orders within the estimated timeframes, delays may occasionally occur due to:

  • Courier service delays

  • Public holidays

  • Severe weather conditions

  • High order volumes

  • Supplier processing delays

  • Other circumstances beyond our reasonable control

The Jersey Room cannot guarantee specific delivery dates and will not be held responsible for delays caused by third-party courier services or events outside our control.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

If incorrect delivery details are provided, additional delivery charges may apply if the order needs to be redirected or reshipped.

Lost or Missing Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact our support team as soon as possible.

We will work directly with the courier to investigate the issue and assist in resolving it promptly.

Questions

If you have any questions regarding shipping or delivery, please contact The Jersey Room through our website contact page or WhatsApp support channel.