FAQ

Browse our collection of international, club, and retro football jerseys. Select your desired jersey, choose your size, and add it to your cart. Once you're ready, proceed to checkout and complete your payment securely.

We accept all major credit and debit cards, as well as secure online payment methods. All transactions are processed through our secure payment gateway to ensure your information is protected.

Absolutely. The Jersey Room uses industry-standard SSL encryption to protect your payment information. We never store your card details on our servers, and all transactions are processed securely.

Yes, we deliver to all major cities and towns across South Africa. Whether you're in Johannesburg, Cape Town, Durban, or anywhere else in the country, we'll get your jersey to you.

Standard delivery typically takes 3-5 business days for major centres and 5-7 business days for remote areas. You'll receive a tracking number once your order has been dispatched so you can follow your jersey's journey.

Once your order ships, you'll receive an email with a tracking number and a link to track your delivery in real-time. You can also check your order status by logging into your account on our website.

Each product page includes a detailed size guide with measurements. We recommend measuring a jersey that fits you well and comparing it to our size chart. If you need assistance, our customer support team is happy to help you find the perfect fit.

Yes, our jerseys generally fit true to size. However, some retro jerseys may have a different fit compared to modern styles. We always include specific fit notes on the product page if a jersey runs larger or smaller than standard sizing.

If you're between sizes, we recommend sizing up for a more comfortable, relaxed fit. For a tighter, athletic fit, choose the smaller size. Contact us if you need personalized sizing advice based on your measurements.

We accept returns within 14 days of delivery for unworn, unwashed jerseys with original tags attached. The item must be in its original condition. Please contact our customer support team to initiate a return and receive return instructions.

Yes, we offer size exchanges within 14 days of delivery. The jersey must be unworn and in original condition. Contact us to arrange an exchange, and we'll guide you through the process to ensure you get the right fit.

If you receive an incorrect item, please contact us immediately with your order number and a photo of the item received. We'll arrange for the correct jersey to be sent to you at no additional cost and provide a return label for the wrong item.

Our jerseys are made from high-quality polyester fabrics designed for comfort, breathability, and durability. Modern jerseys feature moisture-wicking technology, while retro jerseys use premium materials that replicate the original designs with authentic detailing.

To keep your jersey in top condition, machine wash in cold water on a gentle cycle, turn inside out to protect prints and badges, avoid bleach and fabric softeners, and air dry or tumble dry on low heat. Never iron directly on prints or badges.

You can reach us via email, phone, or through our contact form on the website. Our customer support team is available Monday to Friday, 9am to 5pm SAST. We're here to help with any questions about products, orders, or sizing.

We aim to respond to all enquiries within 24 hours during business days. For urgent matters, please call us directly during business hours for immediate assistance. Your satisfaction is our priority, and we're committed to providing excellent customer service.